Affiliate FAQs for Beginners

General Questions

 

C2C Affiliate Program Questions (1&1 Customer Program)

 

Commission Junction Affiliate Program Questions

 

General Questions

What are the benefits to being a 1&1 Affiliate?

The 1&1 affiliate program is a great money making opportunity that allows you to partner with the world's largest hosting company.  Recommending our high demand web hosting and domain products is simple.  Best of all - you can join our affiliate program absolutely free. 

You can earn up to $300 per sale! For more details, check out our Commission Structure.

  • Earn up to $300 per sale
  • 120 day cookie duration
  • Highest affiliate conversion rate in the industry
  • Dedicated affiliate marketing support team (live chat, toll free phone support, and email)
  • Well known worldwide brand
  • Great monthly promotions
  • Easy to sell products
  • Free to join, nothing to sign (no obligations whatsoever)
  • No monthly minimums (in our internal program)

How do I join?

We give you several options to join us. All you need is 5 minutes!

Method #1: 1&1 In-house Web Hosting Affiliate Program

If you are not a 1&1 customer, simply use the register link on this website to join our internal in-house web hosting affiliate program. You will need to provide us with details about yourself, and your payout preferences, but it only takes a few short minutes. If you are already a 1&1 customer, there is no extra registration, you are already eligible to participate! Just use your Customer ID or domain name to access the affiliate link building tools on this site. Every customer you refer through your unique affiliate tracking link is money in your pocket.

 

Method#2: Commission Junction Affiliate Network

You may also join our external affiliate program in Commission Junction (CJ), one of the largest and most trusted affiliate networks in the world. CJ is preferred by international affiliates and affiliates with lots of traffic who will benefit from extremely detailed reporting and metrics. Would you prefer to join us in CJ? The choice is yours. Join us now in Commission Junction!

What is an affiliate program?

An affiliate program allows you to associate yourself with a company's product's or services.  Once you promote or refer the product's or services you get paid a commission when a visitor or friend you send/refer completes a sale on the company's website.

What am I selling?

You are selling the world's most popular and affordable web hosting products. 1&1 offers everything from domains, instant mail, shared web hosting, to enterprise servers and more. All in all, 1&1 has over 30 commissionable products for you to profit from. We have something for every budget and skill level. There is no limit to how much you can make! Visit 1&1's Main Hosting Website to see the full range of products we offer.  No other web host brings you so many great products to choose from! As an affordable 'one-stop shop', 1&1 has more shared hosting plans, more server choices, email solutions and hosted business solutions than just about anyone.

What is the 1&1 Affiliate Program?

Earn money just by referring customers to 1&1. We will provide you with an affiliate tracking link that you can share in a variety of ways. Each time a customer you've referred through your link makes a purchase from us, we'll pay you. Our automated tracking system ensures that you get credit for all new customers that originate from your tracking link. Join Now!

How much does it cost to join?

Nothing, our affiliate program is absolutely free! There are no costs to join. There is nothing to sign.  There are no obligations whatsoever (except to abide by our Program Terms and Conditions.)

How much can I earn?

You can earn up to $300 per sale. For more details, check out our Commission Structure. We offer the same great commissions in our in-house affiliate program and Commission Junction programs. With over 30 commissionable products to choose from, you can sell one or all of them.

How do I get paid?

In our 1&1 internal program, affiliates get paid as a credit to the Debit Card, Credit card or PayPal account that was used when signing up with 1&1. If you are an affiliate in our Commission Junction program, CJ offers many ways to receive payment including check, direct deposit, etc.

When do I get paid?

Commissionable sales typically 'lock' at 60 days, after which you will receive the commission. If you are an in-house 1&1 affiliate, you can check to see your sales and if a commission has been paid by logging into your Control Panel. If you joined us in CJ, you will log into your affiliate CJ account to view the status of your sales and payments. Don't worry, we have so many products whose commission is over $80, that it should not take you too long to hit the minimum payout amount in the CJ network system.

Is there a minimum amount of sales I have to make in order to get commissions?

No, at this time there is not any minimum payout amount in order to get paid in our internal affiliate program.  If you just refer 1 domain name package customer, then within 6 - 10 weeks you will receive the $2.50 commission. 


However if you sign up with our external Commission Junction program, they do have a mimumim $50 threshold before they can pay you via direct deposit, or $100 if you want to use another payout method.

What's the fastest way to get my affiliate tracking link?

The fastest way to get your affiliate tracking link is to sign up in our external affiliate program in Commission Junction.  You could be promoting 1&1 within minutes. If you signed up with our internal program, as soon as you get your "welcome email" you can log into 1and1affiliate.com with your customer ID, then click on "Tools", then "Links".  Then you will see your affiliate tracking link. Alternatively you can also log into the 1&1 control panel using your customer ID and password. Once logged in click on "Account". Then you will see 'Affiliate Program". Click on "Links and Banners". Then you will see your affiliate tracking link.

How long is the cookie duration?

Our affiliate cookie lasts for 120 days. The longer the cookie, the higher chance you will earn more commissions.

How do I find out when I made a sale?

If you signed up through our in-house affiliate program you need to log-on your 1&1 Control Panel.  Once logged in click on "Affiliate Program" then click on "Statistics". Then you will be able to see all of the sales you have made - usually within 24 -48 hours after the referred account is setup.

Remember with our in-house program, we credit your credit/debit card or PayPal account that you have on file with us. Please note: It takes a minimum of 6 weeks after a new customer has ordered, and their account is activated for you to view the payment status in the statistics screen of your 1&1 Control Panel.

If you joined our affiliate program through Commission Junction, you simply log on to your account on CJ.com and then click on "Run Reports". Then you will see options to run a "Transaction Report" where you can see when you made a sale and received a commission.

If you have any questions about commissions or payments, please Contact Us and we will be happy to assist you.

 

 

How long does it take after signing up to start promoting 1&1?

After you signed up with our internal affiliate program, it normally takes 12-24 hours for you to receive your welcome email which will contain your customer/affiliate ID which you need to log on to 1and1affiliate.com so you can get access to your affiliate tracking link and other tools available to you.


If you want to promote 1&1 right away or want to refer a new customer as quickly as possible; we recommend you join our affiliate program in Commission Junction. Approval is much faster and you can begin to promote 1&1 right away.  You also still have access to all of the unique affiliate tools on 1and1affiliate.com. Simply enter your Commission Junction PID on the login box to get access.

Does 1&1 have any Pay-Per-Click guidelines? Can I promote you in Adwords, etc?

 

PLEASE NOTE: NO PPC Advertising of 1&1 is allowed without prior approval. If you are interested in our PPC guidelines, Contact Us.

Pay per click (PPC) ads can be a fast way to gain new referrals. We want you to do PPC, but the RIGHT WAY, without legal problems, and with smarter targeting and bidding practices. Unchecked PPC affiliates and poorly designed ads lead to higher costs in the PPC space and can negatively impact our Brand and cost you a lot of click money.  

NOTE: 1&1, oneandone, and 1and1 and trademark related keyword variations are currently "off-limits". General keyword or phrase advertising/targeting is permitted so long as your ad is not deceiving, negative and does not promote a special offer that has ended.

You may NOT direct link to 1and1.com. You MUST use your OWN landing page to drive traffic too. If you need any clarification on this, please contact us .

Some helpful details and tips for those approved for PPC advertising: 

1. You must target only U.S., and Canada - no exceptions. Our website is set up to only take orders from these countries. We have companies in several other countries. You must join the 1&1 affiliate programs in U.K., Germany, Spain or France if you wish to promote to citizens of these countries.

2. You may NOT make time-limited special offer ads without prior approval. Imagine if you were advertising an offer that had ended. This can cause consumer confusion or even legal issues if such an ad runs past the end date of the special. We notify our affiliates of any special offers which they are permitted to advertise and the expiration of these offers.

3. When referring to our website, use '1and1.com'- do NOT use 1&1.com or OneandOne. When referring to our company, use 1&1 or 1&1 Internet, or 1&1 Internet, Inc. Unsubstantiated claims/offers are not permitted. Claiming 'Official Site' in your PPC ad is also not allowed.

4. Bidding on 1&1, oneandone, or 1and1 trademarks, variants or copyrighted phrases is prohibited.

5. You may not advertise 1&1 using our hosting and domain competitors (we don't do it, and we don't want our affiliates to do this.) It can cause unnecessary bid wars, or even legal troubles. We do not need complaints about your ads - you do not need legal worries, bidding wars, etc...

Conversion Tips: Try to use the keyword or phrase in the title and description of your Text Ad. Google offers Dynamic Keyword insertion to help you do this. Make sure you land the visitor on the correct product page. In Google, make use of the 'negative keywords' to further target your audience. Typo keyword bidding is permitted if is not on variations of our trademark related keywords.


These policies are to help us protect our company and Brand but also to help you get the best targeting and results from your campaign.

Do you offer recurring commissions?

We do not offer recurring commissions at this time. Both our internal and Commission Junction affiliate programs are straight one time commission only programs.

I'm a 1&1 customer, do I need to join the affiliate program to participate?

If you are a 1&1 customer, then you are already a 1&1 affiliate and you do not need to sign up again. You already have access to your affiliate tracking link.  Simply log on to the 1&1 control panel or log on this site (at the top of the page where it says 1&1 customer id in the green box) with your 1&1 customer ID, then click on 'Show Affiliate Tools' to get access to all of the great tools to promote 1&1.

If I sign up for the affiliate program and log in to the 1&1 Control Panel. what options do I have since I am now a 1&1 customer?

You have many options. You can purchase an Instant Domain or sign up for one of our many great hosting plans. Once you are in your control panel you have the option of upgrading your "1&1 Affiliate Membership" package to a paid package and get access to additional features that come standard with our hosting plans such as Free Marketing money (Google Adwords credit, MSN credit, Yahoo credit) and much more. You may use your free marketing money to promote your 1website so you can earn even higher commissions. Please note: upgrades which occur within the 1&1 Control Panel are not commissionable purchases.

Can I get technical support?

Unfortunately, our affiliate team can only provide you with support related to our affiliate program.

The affiliate team cannot provide technical support for customers who need assistance with their 1&1 products.  If you need to contact support, the 1&1 technical support number is 1-866-99-1AND1 or visit the Contact Page on 1and1.com for more help.

Are the prices the same if a referral buys through my affiliate link?

Yes of course they are the same as if you were buying directly without an affiliate link.

Can I get credit for signing up other affiliates?

No.  The 1&1 affiliate program is a traditional affiliate program and not a multi tiered program.

How many affiliates does 1&1 have?

1&1 is a top online retailer in the global affiliate network, Commission Junction, and has over 15,000 affiliates in the US and growing.  The 1&1 Affiliate Program has no limit on potential earnings, and will distribute over $40 million to its global affiliates during 2008.

I or my referral forgot to use my link, do I get credit?

No. Sorry, but we only award commissions for valid purchases made through your affiliate tracking link. Proper usage of your affiliate tracking link is mandatory for our program.

Can I purchase 1&1 products using my own affiliate link?

Yes, you may. However, our affiliate program is really intended to help us gain new customers. So we do not permit, for example, for you to bulk order domains with your affiliate link. The program is not a "price loophole" for bulk domainers. Such activity is NOT in the spirit of this program and may cause problems for your payouts or membership. Occasional purchases are not likely to be of any concern, but gross abuses will catch our attention and cause problems.

I manage my company's affiliate program, can I join your program?

Yes! If you are an affiliate program manager (or your company has an affiliate program), your existing affiliates may already be buying from us. Why not tap into this fact by partnering with 1&1 to earn extra revenue for you company?

Affiliates in all industries need hosting and domains. You are encouraged to become a CPA affiliate of 1&1 so that you can provide your own affiliates with an important resource for highly affordable solution for their domains and hosting. They look to you for advice, hints, and help. This is just one of the things you can provide them - a link to your hosting partner, 1&1.

If you help your affiliates, you are really helping your own company to grow! 1&1 will offer them great service, free domains, and...free pay per click search engine vouchers they can use to drive traffic to their affiliate page or website, or directly to you if you permit them to do so.

Any commissions you make by referring your own affiliates to 1&1 products, you can put back into your program as incentives, bonuses/gift, or for making banners, traveling or use these earnings in anyway that your company permits.

Interested? Just contact us.

Phone Number: 877-9-EARNEASY
(+1 877 932 7632)
Fax: 610-560-1505
Email: affiliates@1and1.com

or try our Live Chat

 

 

 

How long has 1&1 had an affiliate program?

We started our internal affiliate program in the U.S. in 2003 and we launched our Commission Junction program in 2004. 1&1 is a large '4-bar' advertiser in the Commission Junction network.

I am an international affiliate, can I join your program?

Absolutely!  You may join our In-House affiliate program or our Commission Junction program.  Joining our Commission Junction program would be faster. Our program works best if your website has U.S. traffic.  If you have a website with non U.S. traffic, you may want to consider joining our international 1&1 affiliate programs.

If you are from the UK, Germany, France or Spain and you want to sell our products in the US, please use our Commission Junction program (click here)

If you are from the UK and you want to sell our products in the UK please join our UK affiliate program (click here)

If you are from Germany and you want to sell our products in Germany please join our German affiliate program (click here)

If you are from France and you want to sell our products in France please join our French affiliate program (click here)

If you are from Spain and you want to sell our products in Spain please join our Spanish affiliate program (click here)

How much experience does your affiliate team have?

Together we have over 15 years of internet marketing experience. Feel free to contact us with any questions for any marketing help or if you need any online marketing tips. We are here to help you get the most out of our affiliate program and to help you succeed.

Can you review my website and make suggestions on how I can integrate 1&1?

Of course! Please contact us and one of our team members will email or call you and personally review your website and make suggestions on how to integrate 1&1 on it so you can make great commissions.

How long has 1&1 been in business for? What is the history of the company?

1&1 was founded as a reseller of technology products, including an early online service, in 1988 by Ralph Dommermuth (now CEO of United Internet, the public parent company of 1&1, and CMO of 1&1). Today 1&1 maintains more than 7 million contracts with both consumer and business users and has registered some 10 million domain names. It operates 5 highly-secure data centers housing 55,000 servers that process over 5 billion monthly emails.

Known for its comprehensive and affordable Internet products, 1&1’s unique business model positions it as a one-stop Internet shop. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal web presence.

1&1 introduced its distinctive approach to the U.S. in September of 2003 with an innovative and aggressive promotion that offered three years of web hosting for free. Since the January 2004 launch of its complete product line in the U.S., 1&1 has registered more than 650,000 users; already making it one of the country’s top 5 web hosts. In January 2007, 1&1 opened a 55,000 square foot data center opened in Lenexa, Kansas.

I thought the program is free, why are you asking for my credit card?

The program is free, however in our internal affiliate program, during the sign up process we require either a debit card, credit card, or PayPal account so we can verify that we can pay you out commissions that you make with our program. There is a small $6.00 authorization made to the card, which is then immediately reversed. Your information is kept secure and confidential. If you do not want to provide your credit/debit card/PayPal account to us, you are free to join our affiliate program in Commission Junction.

What if I forget my account password?

You do not need your 1&1 affiliate password to log on the 1&1 Affiliate Portal but you do need it to log into the 1&1 Control Panel. If you forget your password simply go to the Control Panel login page and click on "Forget Password". There you need to enter your Customer ID/affiliate account # and we will send you a new password.  If you need any more help, please Contact Us.

C2C Affiliate Program Questions (1&1 Customer Program)

Who can take advantage of the 1&1 Affiliate Program?

Anyone can take advantage of the 1&1 Affiliate Program whether you are a customer with us or not. The program is free to join.

Where can I get more information about the 1&1 Affiliate Program?

You can get more information in 2 ways.

If you a current 1&1 customer or an in-house affiliate

  1. In your Control Panel.

    1. Log in to the 1&1 Control Panel at: https://admin.1and1.com
      Click on the Account tab at the top of the page.

    2. Click Program Information under Affiliate Program

If you are not a 1&1 customer and want more information, feel free to contact us anytime with your questions at: affiliates@1and1.com or call us today at 1-877-9-EASYEARN.

How can I find out if I've referred customers from my affiliate link?

Affiliate statistics will tell you if customers you have referred have signed up with 1&1. You can find this information as follows:

  1. Log in to the 1&1 Control Panel at: https://admin.1and1.com

  2. Click Statistics under Affiliate Program.

Please note: It takes minimum of 6 weeks after a new customer has ordered, and their account is activated for you to view the payment status in the statistics screen of your 1&1 Control Panel.

How to integrate affiliates links in WebsiteCreator.

You have 2 ways of doing it.

  1. Log in to the 1&1 Control Panel at: https://admin.1and1.com. Click on the Account tab at the top of the page.

  2. Click Links & Banners under Affiliate Program.

  3. Copy the link.

  4. Open your WebsiteCreator's editor. Navigate to the page where you want to insert the link. Enter the text, for example "Great prices and reliable service at 1&1 Internet." Highlight it and click Edit and select Link.

  5. Choose External. Paste the link you copied from the Affiliate Links & Banners and click OK.

    INSERTING THE LINK WITH A BANNER OR IMAGE

  1. Most of the images under Affiliate Links & Banners are animated. You cannot integrate in the WSC. (below)

    <p><img rtekeep="1" src="http://1and1.org/banners/counting1.gif" style="display: none;" border="0" height="60" width="468" /></p>

  2. You can use your own images. First upload the image of your choice by following the instructions in FAQ: How do I insert an image? After the image is inserted, right click on it and select Link.

  3. Choose External. Paste the link you copied from the Affiliate Links & Banners and click OK.

How to integrate affiliates links in DynamicSiteCreator.

You have 2 ways of doing it.

  1. Log in to the 1&1 Control Panel at: https://admin.1and1.com. Click on the Account tab at the top of the page.

  2. Click Links & Banners under Affiliate Program

  3. Copy the link.

  4. Launch DynamicSiteCreator and click Content. (Check FAQ: How to open the editor. )

  5. Navigate to the page where you want to insert the link. Enter the text, for eg: "Great stuff at 1&1.....Sign up NOW!!!!". Highlight it and click the icon highlighted in green. 

  6. A window pops up. Select External. Choose http:// and enter the affiliate link address. (Do not include http:// in the link you type.) Click OK.

 

Now when anybody clicks the link, they are redirected to the 1&1 website.

 

  1. First download the banner image of your choice from the Control Panel. Then upload that image and insert it in your site by following FAQ: How to insert images.

  2. Once you have successfully inserted the image, just select it and click the link icon highlighted in green.

  3. A window pops up. Select External. Choose http:// and enter the affiliate link address. (Do not include http:// in the link you type.) Click OK.

 

Now when anybody clicks the image, they are redirected to the 1&1 website.

How to integrate affiliates links in WebsiteBuilder.

There are 2 options for adding an affiliate link to your WebsiteBuilder website:

  1. Add a Link (without a banner)

    1. Log in to the 1&1 Control Panel at: https://admin.1and1.com.
      Click on the Account tab at the top of the page.

    2. Click Link & Banners under Affiliate Program.

    3. Copy the link.

    4. Open the Content window of WebsiteBuilder. Navigate to the page where you want to insert the link. Enter the text, for example: "Great prices, great uptime at 1&1 Internet" Highlight it and click the link icon.

    5. Go to Other Web Pages. Enter the affiliate link and click OK.

  2. Add a Clickable Banner or Image

    1. You can use your own images. First upload the image of your choice by following the instructions in FAQ: How to insert images.

    2. After the image is inserted, highlight the image and click the link icon. Go to Other Web pages and enter your affiliate link. Click OK.

    3. Inserting the Link with HTML (Available for WebsiteBuilder Plus). Launch the WebsiteBuilder Plus editor.

    4. Copy the following HTML to your clipboard. Please replace the xxxxxxx with your customer/account number:

      <a href="http://www.1and1.com/?k_id=xxxxxxx" target="_blank">
      <img src="http://banner.1and1.com/xml/banner?size=2%26%number=1" width="468" height="60" alt="Banner" border="0"/></a>

    5. Paste the HTML into the content editor of your WebsiteBuilder website and press [Ctrl] + [v].

    6. Select In HTML code and click OK. Note: If you are using Mozilla Firefox hit press [Ctrl] + [v] again to make the OK button selectable.

What are the commissions on the affiliate program?

Please visit our Commissions page.

What are the terms and conditions of the affiliate program?

Go to our Terms and Conditions page.

 

Or if you are a 1&1 Customer.

  1. Log in to the 1&1 Control Panel.

  2. Select Accounts from the top navigation.

  3. Program Information

How can I use e-mail to promote my affiliate link?

Check out our E-Mail Tag Creator tool or Tell-A-Friend tool.

Or if you are in our 1&1 Customer Affiliate Program.

Add a line in your e-mail signature tag (or create one if you don’t have one yet) that expresses your relation with 1&1.

If you’d like us to review your signature or to do suggestions, please send us an e-mail at affiliates@1and1.com Your signature file should consist of just a few lines of text. 3-6 lines is usually sufficient. Try to keep the line length to 60 characters or less including spaces. Some e-mail programs can wrap text over 60 characters making the signature not as appealing to viewers. Always left justify your signature file. Most people use Microsoft Outlook, but most e-mail programs have a similar signature feature. Under the Tools menu, choose Options then Mail Format. At the bottom of the Mail Format menu, click the Signature button. When you click on the button, you are provided a text box to create your signature, then click on the New button, and you will be guided to creating your signature file. You can also import HTML into your signature file.

Commission Junction Affiliate Program Questions

How do I join your 1&1 Commission Junction Affiliate Program?

Simply visit: https://signup.cj.com/member/brandedPublisherSignUp.do?air_refmerchantid=1426179

 

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